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Display driver version. Please note if you are providing feedback for an
older driver, please verify your issue still exists with the latest
NVIDIA Geforce display driver available below:
http://www.geforce.com/drivers
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Software/driver issues can sometimes be specific to a users system
configuration. Please provide your system information as best as
possible so that we may attempt to match your configuration. For
advanced users, open your Microsoft System Information Utility and check
the status of BIOS Mode and Secure Boot State as shown in
URL below and include in.the fields below:
Click
Here
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Please provide the Windows OS, version and build number. For more
information on how to fill in this section, please click
here.
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Is the issue you are encountering only occur after updating to the most
recent GeForce display driver?
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Is your graphics card manually overclocked/factory overclocked?
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If your graphics card is factory overclocked or manually overclocked, we
recommend that you lower the clock speeds to NVIDIA reference clock
speeds and then make another attempt to reproduce the issue you are
encountering. For graphics cards which are factory overclocked, you may
use the "Debug Mode" which is part of the NVIDIA Control Panel to set
your clock speeds to reference clock speeds.
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If your issue is specific to a game or application, please provide the
title and if possible version of the software
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If you are reporting an issue with a video game and the game has
advanced settings to choose the screen mode, please select which mode
your game is running at:
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Please answer the next two questions as clearly and accurately as
possible. You may use the knowledge base article "How
to provide valuable feedback to NVIDIA" as a guide to help you
include information that will help us root cause the problem. If you
wish to share screenshots, crash dumps, config or game save files that
you believe will be useful in reproducing or diagnosing the issue,
please share your email address in the email section below and after you
completed filling out this form, send a seperate email to
driverfeedback@nvidia.com with the files attached.
| 10 |
Describe the display driver issue you are encountering. Please verify
your issue can be reproduced more than once.
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List step by step instructions for reproducing your issue below. A
couple of examples are provided below as guides but we only ask that you
share step by step instructions as best you can. Providing accurate
instructions can save our software QA team several hours trying to
reproduce a bug.
Example 1:
1) Launch Battlefield 4 2) Change in game graphics preset to Ultra,
1020x1080 resolution, 144hz refresh rate 3) Play 64 player
multiplayer map Operation Metro for 30 minutes 4) Game will crash to
desktop with DirectX error message
Example 2:
1) Connect monitor A to GeForce GTX 980 via DisplayPort 2) Connect
monitor b to GeForce GTX 980 via HDMI 3) Install driver 347.88 4)
Once driver is installed, you will lose signal to monitor B
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NVIDIA's corporate headquarters is located in Santa Clara, California,
USA. Please choose from one of the options below if you would be willing
to work our NVIDIA Customer Care team or software engineer in person or
over the phone? This may include but not limited to bringing in your
system to allow an engineer to debug the issue, loaning us your NVIDIA
hardware or test a possible unreleased driver fix?
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Please select the country which you reside in. Certain bugs are regional
and may require using the same operating system region as the customer
reporting the problem.
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